❓ Frequently Asked Questions
Find answers to common questions about our products, ordering, and services.
🛍️ Shopping & Products
What payment methods do you accept?
We accept payment via WhatsApp, bank transfer, and cash on delivery. Simply place your order via WhatsApp or contact form, and our team will provide payment options.
Do you offer international shipping?
Currently, we ship within Nigeria only. Please contact us if you need international shipping options.
Are your products true to size?
Yes, our products are true to standard sizes. However, we recommend checking our Size Guide for accurate measurements. If you're between sizes, we suggest sizing up for comfort.
What materials are used in your products?
We use premium materials including lace, satin, cotton, silk, and elastane blends. Each product description lists specific fabric details.
Can I get product recommendations?
Absolutely! Chat with us on WhatsApp (08180047876) and our team will help you find the perfect product for your needs.
📦 Delivery & Orders
How long does delivery take?
Lagos: 1-2 business days | Other Cities: 2-5 business days | Remote Areas: 5-7 business days. You'll receive a tracking number once your order ships.
Can I track my order?
Yes! We'll send you a tracking number via WhatsApp or SMS. You can use this to track your package with our courier partner.
What if my order arrives damaged?
Contact us immediately with photos of the damage. We'll replace the item or issue a full refund at no cost to you.
Do you offer free shipping?
Free shipping is available on orders above ₦50,000 within Lagos. All other areas have standard shipping fees.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, they're already being prepared. Contact us immediately via WhatsApp if you need to cancel.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, with tags attached, and in original packaging. Return shipping is covered by the customer.
How long does a refund take?
After we receive and inspect your return, refunds are processed within 5-7 business days.
Can I exchange for a different size?
Yes! Free exchanges are available within 14 days of delivery. Contact us via WhatsApp with your order number and preferred size.
What items cannot be returned?
Items with visible wear, missing tags, damage from mishandling, and clearance/final sale items cannot be returned.
🧺 Care & Maintenance
How should I care for my Folace Intimates?
Hand wash delicate items in cool water with mild detergent. Machine wash everyday items on delicate cycle. Air dry always. See our Care Instructions page for detailed guidance.
Can I machine wash all products?
Not all. Lace and satin items should be hand washed. Cotton items can be machine washed on delicate cycle. Always check the care label on each item.
How long do your products last?
With proper care, our premium products last years! Quality materials and construction ensure longevity.
👥 Account & Personal
Do you have a loyalty program?
We offer special discounts to regular customers. Chat with us on WhatsApp to learn about our loyalty benefits!
Is my personal information secure?
Yes, we protect your privacy. We only use your information for order processing and customer service.
Do you send promo codes?
Follow our WhatsApp for exclusive flash deals and promotions. Subscribe to our updates for special offers!
Can I gift-wrap my order?
We can package orders beautifully upon request. Include a special note with your order via WhatsApp!
Didn't find your answer?
Contact our friendly team for personalized support!